FAQ
I received a damaged, defective, missing or incorrect product. What should I do?
Please contact our customer service team at: support@delapazjewelry.store or through the Contact Us form on our website to receive assistance. We would be happy to arrange an exchange, replacement, or store credit if necessary!
How do I ship a return or exchange?
We are happy to accept returns or exchanges that fall under our policies listed on the return and refund policy page, and our FAQ. Here are our return instructions:
You must use a bubble wrap mailer to ship your jewelry to prevent all damage in transit. Any jewelry sent that is damaged in transit, or outside of policy will receive store credit instead of an exchange or refund. No exceptions.
Feel free to send your return to the address below. But first you must include a handwritten note including your order number as well as detailing your reasoning for sending it back to us. Please be sure to include the new size if you are exchanging or any other requests for us to fulfill on our end. This can be for an exchange, store credit, or refund – if you request an exchange and the product you requested is not available, store credit or a refund will be issued instead. Lastly add your first and last name on the outside of the package to speed up processing on our end. Once your package is sent, please email our customer service team at support@delapazjewelry.store or use our “Contact Us” form on the store website to send us the tracking number associated with your return! Thank you for your support, it means the world to us!
RETURN ADDRESS:
PO BOX
How do I clean my jewelry?
You can clean your jewelry with regular household items! We recommend following our cleaning guide:
Items Needed: Boiling Water, Bowl, Baking Soda, Aluminum Foil, Soft Cloth
Instructions: Layer a bowl with aluminum foil, then add boiling water along with some baking soda. Once the baking soda has been added, place your jewelry into the bowl mixture and let it sit for 3-5 minutes. Once 3-5 minutes have passed, remove your jewelry and rinse under cool water, then dry each piece with a soft cloth.
How do I prevent my silver jewelry from tarnishing?
Wear it regularly. A surprising way to keep your silver jewelry from tarnishing is to simply wear it! Oils in our skin can actually help prevent silver from tarnishing. It is also okay to shower with it on, it can even help with maintaining its shining luster. Just make sure to avoid exposing it to harsh chemicals like chlorine.
What does De La Paz mean?
De La Paz means "of the peace" in Spanish. It is also the last name of our CEO Guersom De La Paz.
Do you offer customization options?
Yes, we do offer customization option for our jewelry. Depending on the item and the level of customization you're interested in, we can discuss various options such as engraving or modifying the design to suit your taste. If you have a particular idea in mind or would like to make adjustments to an existing piece, we can work with you to create a personalized and one-of-a-kind item. Keep in mind that customization may impact the overall cost and production time, so we'll provide you with a detailed quote and timeline based on your preferences. Please contact us via email at support@delapazjewelry.store.